Frequently Asked Questions
Where Is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. if you have not received an email confirmation, then order has not gone through or you did not enter your email address correctly.
Can I return my item for a refund?
Unfortunately, returns, refunds and/ or cancellations are currently not allowed for online purchases, We do offer an exchange policy. For more information on our exchange policy please click Shipping Methods and go below to Exchange policy.
An item I want is sold out? Do you restock your inventory?
Email firstname.lastname@example.org. If there is enough want for the product, an email will be sent to inquiring customers about restock.
How can I change something on my order?
Assuming the desired changed is applicable, please contact email@example.com immediately. Once we have processed your order, we will but unable to make changes.
Can I cancel my order?
Cancellations are not allowed once the item is shipped. If an error has been made email firstname.lastname@example.org as soon as possible to correct.
When will my order ship?
Shipping times may vary due to availability of merchandise. Please note to allow up to 7-10 business days for order processing and verification.